Our Return Policy is 100% Satisfaction Guarantee. If you are not 100% satisfied with your order for any reason, you may return it within five days of delivery receipt. Original shipping charges and return shipping costs are non-refundable unless we sent out the wrong product. All merchandise returns must meet the following criteria: Item(s) must be undamaged, unused, and in ready to sell condition (including original instructions, hardware, and packaging). All items have a 25% restocking fee. All item(s) returned must be accompanied by a pre-issued Return Authorization Number (RA#).
- Obtain RA# by email or by calling (800) 618-1610; (8:00a.m.-4:30p.m. Pacific Standard Time Mon.-Fri.)
- RA# must be clearly marked on the outside carton next to the mailing label of the return merchandise. Also you must include the original invoice inside of carton.
- Merchandise must be received by us within 30 days of RA# issue date.
- Any merchandise returned without a valid RMA number will NOT be returned to you and you will NOT receive any refund or credit.
- You are responsible for all shipping charges for returns for warranty issues/claims.
- All returned merchandise must arrive at Ground Dynamics in original condition. If the item is damaged or lost during return shipment Ground Dynamics will not issue any refund or credit. Please insure all return merchandise.
All returned merchandise must meet the following criteria listed below for a credit:
- The merchandise must be returned in new ready to sell condition. Including all installation instructions, installation hardware, and packaging. Also, must have Return Authorization Number clearly displayed on outside of the box. All return merchandise without a RA# are subject up a 25% restocking fee.
Who pays for return shipping cost?
GroundDynamics.com / Ground Dynamics, Inc. will cover shipping cost if merchandise returned is due to a manufacturing defect (must send us pictures for verification) or as a result of our error. Merchandise returns for any other reason will be paid by the customer.