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COMPANY POLICIES



YOUR ORDER


Satisfaction Guarantee

Our goal is to give our customers the highest level of service possible, and we recognize that it is essential that our customers can shop knowing that their well-being is protected. We have a large staff of professionals here at Ground Dynamics who are absolutely committed to delivering a happy and pleasant experience to each and every one of its customers. We consider it a privilege to have an opportunity to serve our customers, and we do not take lightly the responsibility of fulfilling orders in an accurate, timely fashion.

Have confidence when you order from us. If you are not satisfied with any item you order from us, you may return it within 30 days from the date of receipt for store credit or for a refund. We guarantee you will be satisfied with the quality of the product you ordered, or your money back in full. If you receive your order, and you simply change your mind about wanting the product, you may return it but you wll not be refunded the shipping charges and you will responsible for a 10% re-stocking fee. Returned merchandise must include all original packaging and paperwork, and must be packaged properly so as to avoid shipping damage. Shipping charges cannot be refunded unless it is evidenced that the part(s) are defective or that we made an error in fulfillment of the order.


Placing an Order

You can place an order by doing any of the following:

1. Find the item(s) on our website and click the "Add to Cart" button next to each item you'd like to purchase. Then click the "Check Out" button at the top of any page on our website, and follow the prompts to complete your order.

2. Call us at 1-800-419-1152.

3. Fax us the information for the order to 408-762-4478

4. Email us the information for the order to info@grounddynamics.com

5. Mail us the information for the order to 15005 Concord Circle, Morgan Hill, CA 95037.


International Orders

We routinely ship products all over the world, and can easily accommodate orders to be shipped outside the United States.

Shipping prices are unique for each customer. Please contact us for a shipping quote by emailing info@grounddynamics.com.


Checking the Status of Your Order

Please always feel free to check with us for information regarding an order you've placed. The easiest way to do so is to either by emailing myorder@grounddynamics.com or calling us at 1-800-419-1152. Orders are invoiced by name, so please provide your full name when contacting us.

Shortly after you place an order, your order is assigned an invoice number. You can contact us at any time to get your invoice number, which can be used to look up or reference your order.

Items that are in stock normally take 5 to 7 days to be delivered. Orders that are not in stock are, on average, delivered 2 to 4 weeks from the time of order.


Return/Exchange Policy and Authorization

Please contact us should you choose to return or exchange merchandise. This will prevent confusion and will allow us to make arrangements for a pick-up of the merchandise to be returned.

Returned merchandise must include all original packaging and paperwork, and must be packaged properly so as to avoid shipping damage. Returned merchandise that does not arrive in appropriate condition will not be refunded in full.

Please be sure you truly want something before you order it. If an order has been shipped, a 10% re-stocking fee will be assessed on cancellations, and you will be responsible for shipping costs to get the products back to us in good condition.

Ground Dynamics packs all merchandise carefully to prevent damage during shipments. Nevertheless, damage may occasionally occur in transit. All shipments are fully insured. It is important that the parts be thoroughly inspected upon receipt for shipping damage. If damage is observed, either note damages in detail on the paperwork when signing for it, or simply refuse it due to damage. In the case of a shipment that is signed for as damaged or refused due to damage, Ground Dynamics will file a claim with the shipping company and will either ship a new product at no extra charge or refund the customer in full, depending on the customer's preference. If the package is signed for as being in good condition, then the customer takes full responsibility for the product and is releasing Ground Dynamics of liability for damage to the product. Every customer is protected against receiving damaged merchandise since every single shipment we send out is fully insured.

Shipping charges cannot be refunded unless it is evidenced that the part(s) are defective, if we made an error in fulfillment of the order, or if the package was received in damaged condition by the customer.


Privacy Policy

Any information obtained from our customers in the process of fulfilling orders will not be shared with any other parties whatsoever.



IMPORTANT NOTICE


When receiving your order, be certain that you got exactly what you ordered. Remember that if you use, paint, or modify parts ordered in any way whatsoever, you will take over full liability for the parts. We recommend professional installation of automotive aftermarket parts by entities that have experience installing aftermarket products. We have a number of technicians on our staff who are always more than happy to help with any installation questions, so please don't hesitate to contact us if you have any questions.



SHOPPING SUPPORT


Shipping Information

Prices on our website, in our catalogs, and in our magazine ads do not include shipping and handling charges.

To get shipping prices on particular products, you can either: (1) place the desired items in your online shopping cart and check the shipping price calculated at our electronic check-out, or (2) contact us by calling 1-800-419-1152 or emailing us at info@grounddynamics.com.

Shipping prices always depend on the parts ordered and the destination delivery location.

All shipping prices include full insurance. Should your shipment be damaged or lost, we will assume liability for the package and will replace and lost or damaged parts as quickly as possible and at no charge to you.



COMPANY INFORMATION



About Us

Ground Dynamics is an auto parts retailer that is widely recognized as a leader in the industry. Having started our business in 2001, we are seasoned professionals who know what it takes to deliver a great buying experience to our customers.

Anyone who has watched the hit MTV show “Pimp My Ride” knows Ground Dynamics, because our banners are all over the “Pimp My Ride” facility. The producers of the show have used Ground Dynamics as their feature supplier for numerous episodes across multiple seasons. Our reputation preceded us and earned us the opportunity to work with “Pimp My Ride”, and our consistent service earned us their ongoing support thereafter.

Aside from having an enormous online auto parts catalog, Ground Dynamics is also no stranger to print media. We are a long-tenured advertiser in major industry magazines like Super Street and Import Tuner. We also have held a number of exclusive photo shoots that we’ve used to market elite modified vehicles that feature our products.

Ground Dynamics is a division of Andy’s Auto Sport, a world class automotive parts retailer. Our objectives fall in line accordingly, with our chief objective being that we want to give our customers a world class buying experience. We strive to deliver an excellent product selection, to maintain pricing that is extremely competitive, and to make sure that every customer walks away highly satisfied. If we can’t accomplish these objectives, then we don’t deserve your business and we know it.

Give us a shot for your next auto parts order and let us know what you think. You have nothing to lose: we offer a 100% satisfaction guarantee, and will be very happy to honor it if you are not completely satisfied.



DISCLAIMER


Ground Dynamics is not liable for any website pricing discrepancies.

Ground Dynamics distributes aftermarket parts that are tailored for specific vehicles. Nevertheless, parts in the automotive aftermarket are not necessarily of OEM quality for every car, and by purchasing parts from Ground Dynamics, the customer acknowledges this ubiquitous truth about automotive aftermarket parts.

If for any reason an order is not paid in full by the time the customer has received the order, then they will be responsible for any applicable collection charges. If a customer account is assigned to collections, the collections cost alone will be 50% of the amount due, and the customer will be liable for that cost.

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